Online Booking Help

 

Hillingdon Theatres' Box Office offer online ticket booking via tickets.com's My Pro Venue. On first booking, you will be asked to set up an account, so you can book again in future without having to add all your details again. Here are some helpful tips when booking online;

Click on the picture of the auditorium to go through to the seat map (example below). Then click on the seats you want: Green dots are available seats, Grey dots are unavailable and the Purple dots are the seats you have selected. Please note that the system won't allow you to leave single seats empty.

seat selection

 

 

 

 

 

 

 

 

Once a seat is selected, you can change from the Full Price to a Concession rate (if available) by clicking on the pencil icon, as shown below:

Pencil icon pencil stage 2

 

 

 

 

 

 

 

The Delivery Method determines how you will get your tickets. This setting defaults to Print@Home however you can change this setting to Collection if you'd rather not print your own tickets in advance.

Once the booking has completed, a confirmation email will be sent automatically to the email address you provided when you set up your details. This is your receipt.

If your booking timed out (transactions are limited to 15 minutes) then the booking will not complete successully.  If in doubt, ask the box office to check whether your booking has completed; either call 01895 250615 (open Tue-Sat, 10.30am-5pm) or email boxoffice@hgfl.org.uk.

If you make several unsuccesful attempts to book tickets, only those that you result in a confirmation email will have been completed and charged for. Please note however, your debit/credit card provider may hold back funds for each unsuccessful attempt from your available balance, until their system is satisfied the transaction failed.  This can take 24 to 48 hours from the attempted transaction, depending on the card provider.

Please check your booking carefully before completion, as refunds are not possible.

We hope this helps, but if you have any questions, contact the box office on 01895 250615 or email boxoffice@hgfl.org.uk

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